BMC Livel Chat - Installer Skipped RSSO Agent Properties install

Knowledge Article

Article Number

000082567

Old Article Number

000172094

Article Type

Solutions to a Product Problem

Title

BMC Livel Chat - Installer Skipped RSSO Agent Properties install

Summary

While deploying BMC Live Chat 19.08 the File Deployer may skip the deployment of the RSSO Agent Properties file.

Product

BMC Virtual Chat

Component

Applies to

Applies to BMC Live Chat 19.08

Problem

While deploying the Live Chat19.08.zip over the Deployment Management console, the RSSO Agent Properties component may be skipped by the file deployer

User-added image

Cause

Package Deployment had some issues placing the file in the proper path

Solution

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Attached to this article you may find the file that was skipped by the deploye, follow these steps to manually integrate Live Chat with RSSO:

Download the attached file rsso-agent.properties
Log into your Midtier server and place the file over the following path: \webapps\eschat\WEB-INF\classes
Configure your file with the information of your RSSO server

sso-service-url=rsso internal url>
sso-external-url=rsso external url>

4. Save the file and restart your tomcat service.

RSSO is now be integrated to work with BMC Live Chat.

Attachment(s):

rsso-agent.properties